Chemist Warehouse Fairfield VIC

Reviews of Chemist Warehouse Fairfield VIC

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  Raisa Mclean Added March 15, 2023

  ★ ★ ☆ ☆ ☆
  This is usually my local chemist but today I left shocked and dissapointed. I needed to fill a script to get medication that I need daily for my chronic illness, unfortunately the script had expired, so I asked if it was possible to get an emergency supply. The woman said no so I told her that without the medication I'll become unwell.
  She then had the nerve to tell me again not only that I couldn't get an emergency supply but to go to hospital if I become unwell.
  A pharmacist who would rather a patient end up in hospital than give them two days worth of medication should not be a pharmacist in my opinion.
  I can only access this medication through my cardiologist who is currently on break for the holidays. I have been able to get emergency supplies in the past so I don't know why this time was any different. Thankfully I went home and found a more up to date script and the other woman at the pharmacy counter was friendly and helpful. But I have never in my life experienced customer service so bad that I have been personally offended to the point of near tears. No one should be treated as less than humn, especially in a medical setting.
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  Honest Added March 14, 2023

  ★ ★ ★ ★ ★
  Went into the chemist unwell, as we do. Found out when I went to collect my prescription that I was allergic to the medication prescribed. By this point I was very emotional, overwhelmed and frustrated. I know there wasn't much the pharmacists could do, without me having to go and see a doctor again. But the way the calmed me down with understanding and sympathy really helped. They also tried to call the hospital and my GP for me as well. I'm very grateful for the support they gave me. Thank you to all the staff at Fairfield❤️
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  Pete Muskens Added March 04, 2023

  ★ ☆ ☆ ☆ ☆
  I have COVID and am trying to get an escript filled. I have spent 3/4 of an hour trying to get in touch with someone who can help me. HOPELESS! I’m going to another chemist!
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  John O'Halloran Added February 28, 2023

  ★ ☆ ☆ ☆ ☆
  A poor experience using the Electronic Prescription Service. Details filled in, was told they didn’t receive the details and then had to line up for about 10 minutes to order the script and now I am told to wait further. I fail to see how their issue using their systems should become my issue and thereby inconvenience me. If you’re offering a service as a convenience through using a mobile device, you should ensure it functions properly.
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  L F Added February 14, 2023

  ★ ☆ ☆ ☆ ☆
  Continuous shocking service. Nothing changes. Staff are not trained and Nurse Ratched (over middle aged, glasses and long hair) needs to go! She is rude to customers and her own staff and continuously screamed like a banshee to wanting to know if products had arrived. I was standing in a section for a while. 3 staff members walked by and not one asked if I needed assistance. I finally decided and walked to the counter where 4 staff members were standing around doing nothing. I asked about the product I was holding and was told by all these staff members, 'I don't know, ask (name of staff member)'. Repeated x 4. I said don't worry as I didn't want my time wasted, got what I needed and left. NEVER AGAIN.
  Train your staff and employ those that want to work. I'd rather sit in peak hour traffic than visit your store again.
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  Leah Gibson Added June 03, 2018

  ★ ★ ★ ★ ★
  Good prices, lovely staff, and professional and helpful pharmacists.

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